FAQs

Shipping and Delivery

How does shipping and delivery work?

Once an order is placed, it will go through our system, where our team will carefully collect your items. Your package can take up to 5 business days before it is on its way. All orders are sent when all items are ready in full. Shipping time to the US is 7 – 10 business days.

At the moment, we only ship orders to the US. We will do our best to update and get our products to your area as soon as possible.

As soon as your order is sent, you will receive a shipping confirmation email from us, complete with a tracking number, so you can follow your shipment. Please don’t stress if there are no scan events within the first 24 hours; the system can take a day or so to catch up.

How do I track my order?

Yay, time to celebrate – it’s on its way! After we pass your order to the courier, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to our website so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until order has been processed and completed. If you have problems with comfirmation please contact us at: support@gunmystore.com so we can help you with your order!

Help, I think my order is lost/hasn’t been delivered?

Although we try our best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what has happened. If your item has been confirmed as lost or stolen, we will contact you to find a solution to the situation.

If your item still hasn’t been delivered within 15 business days, please contact us and we can launch an investigation.

Please note that once we pass your order to our courier, your package is with a different provider. We completely understand that delays are frustrating. However, once your order is with the courier, any issues need to be investigated by them. We are able to contact them on your behalf to resolve any issues. Please be assured that we will always do our best to get the issue sorted as quickly as possible for you.

Can I change my shipping address?

Oops, has your item not being sent to the right address? We appologize but based on our policies once an order has been confirmed, it can’t be modified or cancelled.

Do you ship internationally?

Currently, we only ship to the USA.

How much does it cost to ship to my country?

The shipping rates are: $5.99 for all products.

Product Questions

Will you restock an item?

Missed out on your favorite pattern, and now the world just seems that little bit colder? Don’t worry, we continuously restock all patterns, so keep an eye out on the website for when they will be available again.

Can I send an order as a gift?

Have a special someone in mind? (or just trying to earn some points)? Let us help you find the perfect gift! You can ship directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package – we’re sorry! 

I can’t add a product to my cart?

Nobody panic! If you can’t add an item to cart, it may unfortunately be a sold out item. Try your equal-first or second-favourite pattern, otherwise we update our website regularly so that pattern you have your heart set on should be available again and on our website when they will be available again.

Returns and Exchanges

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer returns for 30 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached swing tag, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long until the product is unrefundable?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Can I return my order for a refund?

Sadly, we know that sometimes our products is just not quite the right fit for some people. All items must be returned in the same condition as it was sent including tags and product features.

Do I have to pay for returns?

Customers has to pay a fee when returning the products to us. Shipping and handling charges and other fees are also included. We don’t accept cash payments on delivery. You would like to provide a legitimate tracking number when filling out the return form for your return to be processed successfully. Regular products are often returned for a refund, replacement, or a credit hold. Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get the orders in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.

Payment

How secure is your payment?

All jokes and puns aside – your privacy and security is our highest priority. We trust in Paypal which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We offer PayPal as the way of completing your transaction!

 

What currency is the store in?

All pricing for our United States store is listed in United States Dollars (USD).

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

Once your order has been confirmed, it can’t be modified or cancelled. If you’d wish to return a product, you’ve to start out the returns procedure once you’ve received the item. – We’re sorry for this inconvenience!

How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is support@gunmystore.com. This also allows us to keep a paper trail for your issue so we can help you as best we can, we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Customer Support:

Phone: +1 929 452 8047

Mail: support@gunmystore.com

Business address: 21 Brookmeade Dr, Gretna, LA 70056, United States